OPERATIONS ASSISTANT ROLE

I worked alongside the founder of a studio-made DTC jewellery brand to scale operations. The founder was stretched across design, marketing, production, and communications during a period of growth.

To build capacity, we brought on an Operations Assistant to oversee customer service, materials, assembly, dispatch, and administration–freeing the founder to focus on the bigger picture.

I created the position description and recruited for the role within three months. The core team grew from one to two, expanding capacity to support new products, wholesale, trade events, and marketing.

“Cath managed the recruitment and onboarding of my new Operations Assistant role during a crucial growth phase in my business, and I cannot speak more highly of her work.

She guided me through the best way to structure the role to allow my brand to scale, managing the entire process from beginning to end in a seamless fashion, from advertising the role, to vetting potential applicants, right through to the final offer and onboarding (none of which I had expertise in), allowing me to focus on other business priorities.

Cath offers her exceptional service with a powerful combination of good vibes and professionalism. I look forward to working with her again on other projects as my business continues to grow. Cath, you're a superstar, thank you!”

—Founder, Hand-Crafted Jewellery Brand, Sydney